Hi, I'm Sarah, a customer service representative for a large e-commerce company. Here are the top 3 issues I face on the job, how I resolved them, and my outlets:
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Angry Customers: As a customer service representative, I frequently deal with upset customers. To resolve this issue, I learned to remain calm, empathize with the customer, and offer a solution. To balance the stress of dealing with angry customers, I prioritize self-care activities like exercise, reading, and spending time with loved ones.
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Long Hours: Customer service representatives often work long hours, which can be physically and mentally exhausting. To resolve this issue, I prioritize time management, break tasks into smaller parts, and take breaks throughout the day. To balance the stress of long hours, I make sure to engage in self-care activities like meditation, yoga, and journaling.
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High Volume of Calls: Customer service representatives often have to handle a high volume of calls, which can be overwhelming. To resolve this issue, I focus on staying organized, prioritizing tasks, and delegating when possible. To balance the stress of a high volume of calls, I make sure to take breaks, engage in self-care activities, and practice mindfulness techniques. WE JUST NEED AN OUTLET